Refund & Return Policy

To qualify for a full product refund, items returned to Purity Bottles must comply with standard hygiene and safety conditions:

• The bottle, tumbler, or accessory must be unused, unwashed, and in original brand packaging.
• All accompanying tags, manuals, protective inserts, and extra seals must remain intact.
• Proof of purchase (such as an order confirmation email or invoice) must accompany the request.
• Return requests must be initiated within 30 calendar days from the tracked delivery date.

For health, sanitary, and operational reasons, certain items cannot be returned or refunded:

• Custom laser-engraved or personalized bottles.
• Individual silicone replacement straws and sanitizing brushes once their hygienic seal is broken.
• Final sale, seasonal clearance, or promotional gift items.
• Digital gift certificates.

Every Purity Bottles product undergoes rigorous leak and thermal testing before dispatch. However, if your order arrives damaged, defective, or incorrect:

1. Contact our customer support team within 48 hours of carrier delivery.
2. Provide your order reference number alongside clear photographs of the damage, outer box condition, and defect.
3. Upon verification, we will issue an immediate replacement or full reimbursement, covering all associated return shipping costs.

Once your returned package arrives at our central logistics facility and passes physical inspection (typically within 2 to 4 business days), your refund will be processed immediately.

Reimbursements are credited directly to your original payment method. Depending on your bank or credit card provider, the funds generally reflect on your statement within 5 to 10 working days.

Unless the return is due to a verifiable manufacturing defect or fulfillment mistake on our part, standard return shipping expenses are the responsibility of the customer. We strongly recommend using a trackable courier service to ensure secure package delivery.