Delivery Information
Dispatch & Shipping Overview
At Purity Bottles, every hydration vessel and eco-friendly accessory is carefully packed using 100% plastic-free, recyclable materials to ensure safe transit directly to your door.
Orders placed before 2:00 PM EST Monday through Friday are processed and dispatched on the same business day. Orders placed on weekends or statutory holidays begin processing on the next standard business day.
Domestic Shipping Methods & Timelines
| Shipping Method | Transit Time | Order Value | Cost |
|---|---|---|---|
| Standard Ground | 3 - 5 Business Days | Over $60.00 | FREE |
| Standard Ground | 3 - 5 Business Days | Under $60.00 | $5.95 |
| Expedited Air | 2 Business Days | Any Amount | $12.50 |
| Priority Overnight | 1 Business Day | Any Amount | $22.00 |
International Delivery
We deliver worldwide across North America, Europe, Australia, and select global regions. International shipments are fulfilled via global express carriers with full end-to-end tracking.
Canada & Mexico
Transit: 4 - 7 Business Days
Standard Flat Rate: $9.95 (Free over $90.00)
UK, Europe & International
Transit: 6 - 12 Business Days
Calculated at checkout by weight & destination
Please note: International orders may be subject to customs clearance procedures, import duties, and local taxes assessed by destination authorities upon arrival.
Transit Guarantee
- Real-time Tracking: Active updates at every transit step.
- Carbon-Neutral Routes: Offsetting logistics emissions.
- Damaged in Transit: Instant hassle-free reshipment.
- Safe Handling: Shock-resistant sustainable packaging.
Frequently Asked Questions
How do I track my order?
As soon as your package leaves our fulfillment center, we send an automated dispatch confirmation email containing your direct tracking URL and carrier parcel code. You can also view live transit milestones inside your account dashboard.
What packaging is used?
We use reinforced recycled kraft cardboard tubes, molded pulp inserts, and water-activated paper tape. We strictly avoid single-use bubble wraps and petroleum plastics in our packing workflow.
Can I change my shipping address?
Because we process and pack orders quickly, address changes can only be accommodated within 30 minutes of order placement. Contact customer care immediately through our contacts page for assistance.
What if a bottle arrives damaged?
Every stainless steel and borosilicate vessel is covered by our delivery transit guarantee. If your package arrives damaged, take a quick photo of the outer box and item, and we will send a direct replacement free of charge according to our Refund Policy.
Delivery Support
Have a question about a parcel in transit or need to check custom shipping arrangements for bulk orders? Our logistics desk is available Monday - Friday, 9:00 AM - 6:00 PM EST.
Mon - Fri: 9:00 AM - 6:00 PM EST.